Manually Setting up the Unified Service Desk

I had a problem a few weeks ago where I could not get the sample applications to install via the Package Deployer for the Unified Service Desk.  After way too many hours trying to get it to work, I decided to manually install the thing so I could get it up and running.


WARNING: The following steps have been performed on v9.0 of Dynamics365 and serve to get your Unified Service Desk up and running with only the base configuration.


Download the Unified Service Desk Package Deployer, available here.

When extracted navigate tot eh solutions folder as shown below.


Install the following solutions in the prescribed order as listed below, one at a time.



Once you’ve installed the solutions, if you go to open your USD (assuming you have installed the client locally), you’ll be presented with this error.


Which is incredibly descriptive save for the fact that it provides little guidance on what to do next.  Essentially what this is trying to say is – “There is nothing configured for this app to run, so we don’t know how to run”.

In the Unified Service Desk there are 3 core hosted controls you need to launch an instance of the USD in it’s vanilla form.  I personally think there are 4 because having these localized in a configuration is great for organization and knowing what is deployed where later on.

The three core components you need are;

The first three components have information on how to create them – in total it is 10 minutes of effort.

The final step is the creation of a configuration to house all the controls (not required, but I digress) that should leave you with a configuration looking like this.


Now when you open your USD instance, you will be presented with a very vanilla view that gives you your canvas for which you can start building USD customizations on.


In total, it took about 20 minutes to do, which I would rather do then spend another few hours getting it to work “automagically”.


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