Posts in Category: unified service desk

Accessing USD Customization Files

A little known issue that you might see crop up from time to time is when you go to download your zip file from the customizations section of the USD you are immediately presented with an error that the “Record is Unavailable” even though it clearly is.

This can be incredibly painful because sometimes all you need to do is update a configuration and redeploy.usd.PNG

Getting to your file is possible, but requires a few extra steps.

Using Advanced Find, search against the Annotations/Notes that you are looking for (in my case USDQueueControl.zip.

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Manually Setting up the Unified Service Desk

I had a problem a few weeks ago where I could not get the sample applications to install via the Package Deployer for the Unified Service Desk.  After way too many hours trying to get it to work, I decided to manually install the thing so I could get it up and running.

USDDeploy_KillingMe.PNG

WARNING: The following steps have been performed on v9.0 of Dynamics365 and serve to get your Unified Service Desk up and running with only the base configuration.

Installation

Download the Unified Service Desk Package Deployer, available here.

When extracted navigate tot eh solutions folder as shown below.

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Installing USD Package Solutions

I’ve been trying for the last few days to install the solutions for the Unified Service Desk (v4) on a brand new tenant.

Turns out this was much more complicated than I thought as I ran into the dreaded “Initializing Connections 1 of 5” error where the whole app pretty much hangs forever.

After awhile of staring at the problem, I realized this could be a problem with the Package Deployer not being able to handle MFA (even though it prompts you for the logins and everything).

Sure enough, I tried a new account and things worked fine.  The only issue I ran into as an after thought was the “multiple tokens in cache” issue which can be resolved here.

And finally got to this stage.

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Unified Service Desk Customization Files

I’ve been doing some custom hosted control work for the Unified Service Desk lately and wanted to implement the ability to have my controls download automatically on any new deployment without having to copy them over.

The benefits of this approach is that you are not putting your files into your main install directory (and potentially corrupting your USD install) but rather deploying them to your App/Local Data folder where they will be automatically downloaded.

Neil Parkhurst does a great job on the walkthrough there – https://neilparkhurst.com/2017/08/01/usd-customization-files/ – so I’m not going to take away from that.

What I do want to highlight are some other issues I ran into when trying to get things to deploy;

  1. If your zip file is more than 5MB you are going to need to increase your file upload

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Retrieving Configuration Values from the USD

In the USD you can create Options that you can use within your Actions/Events/etc in the Unified Service Desk Configuration.

You can also access these values from within your own control via C# relatively easily.

Capture

To access the value within my USD Custom Hosted Control via C# all that is needed is the following code.

GetConfigurationValue("FoodforThought");

And now I can use this value within the USD without having to create my own configuration files et al in C#.

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