Posts in Category: unified service desk

Creating a USD Configuration

When getting started with development in the USD (Unified Service Desk), the first thing you have to do is create a configuration profile (otherwise you get an error when you launch the USD).

A configuration profile is what allows you to create many types of USD implementations and associate them to users.  A user can only ever be associated to one profile.

USD_Config

Establishing a base configuration profile is comprised of three parts as indicated below.

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The Global Manager is a hosted control which

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Getting Started with the USD

If you have not used the USD in Dynamics365 then you’re missing out.

If you’re stuck on how to get started the process is relatively simple and primarily involves downloading the framework and deploying it to your tenant.

To start, download the require components – you will need the framework geared to your OS as well as the Package Deployer- which are all available here – https://www.microsoft.com/en-us/download/details.aspx?id=50355

If you try to open the USD without running the Package Deployer, you’ll receive the following error.

dynamics2

When you execute the Package Deployer, it will ask you where you want to deploy the USD’s solution files to.

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